Repair Procedures

Excel does not require you to call before shipping an item to us. Simply package the item and ship to:

Excel Industrial Electronics
Attn: Repair Department
44360 Reynolds Dr
Clinton Twp, MI 48036

Include a Shipper and include the following items:

• Contact and Phone number
• Problem Description
• Special requests

Once item is received, our Service Department will contact you within 24hrs of receipt of your equipment.

• Items with a repair list price of $250.00 or more, Excel will perform repair on a Time and Material basis with a 'Not to Exceed" amount.
• Standard Turn around is 5-10 standard business days

Excel Warranties, replaced parts and workmanship for a period of (1) year from the date of shipment from Excel. In the unlikely event that an item repaired by Excel should fail due to a warranty condition simply send the item to us and we will perform an immediate evaluation. Unauthorized tampering and failures due to act of god, improper operation, mishandling, or misapplication will void the Excel warranty.

Unrepaired Items, if after evaluation and quotation you want your item shipped back un-repaired then a evaluation fee applies. If after attempting to repair an item Excel determines that it cannot be economically repaired, then you pay nothing. You will also be quoted new, and with our unparalleled support we can help with Form, Fit and Function to make a smooth transition for install.